Invoiced charges differ from the shipping rate on the order

Why does my quoted shipping rate differ from my invoice?

If the shipping rate quoted at checkout does not match the amount on your carrier invoice, the cause is almost always a mismatch in the shipping parameters used at each stage. The Small Package Quotes and LTL Freight Quotes products are real-time rating engines — when the parameters at checkout match those used to invoice the shipment, the quoted rate will match the invoiced amount to the penny.

How do I reconcile the difference between my quoted rate and my invoice?

To reconcile the differences, compare the details on your invoice against the settings and shipping parameters recorded in your store. Common sources of discrepancy include:

• Package weight — Confirm that the product weights in your store are accurate. Remember that the weight of packaging materials is included in the billable weight of the package.
• Package dimensions — Confirm that the dimensions entered for your products match the actual carton dimensions used to ship the order.
• Origin address — Verify the ship-from address in the plugin settings matches the address on your invoice.
• Destination address type — Verify whether the shipment was classified as residential or commercial. A misclassification produces a rate difference due to residential delivery surcharges.
• Service level — Confirm that the carrier service used to ship the order matches the service selected at checkout.
• Accessorial services — Review the invoice for any accessorial charges (e.g., liftgate, inside delivery, fuel surcharges) and confirm your plugin settings reflect the same selections used at checkout.
• Declared value / insurance — If the carrier invoiced for declared value or insurance, verify that the corresponding setting in your plugin matches what was applied at checkout.

Update your store settings and product shipping parameters to match the values on the invoice.

What additional steps apply to Small Package Quotes rate discrepancies?

If you are using the Small Package Quotes product and are experiencing rate discrepancies, verify that dimensions are entered for every product in your store. Dimensional weight can determine the billable weight of your packages and can cause significant variances between the quoted rate and the invoiced charges.

Take advantage of the optional Standard Box Sizes feature to achieve maximum rate accuracy.