--- title: Using Logs In Quoting Apps & Plugins From Eniture Technology description: Understanding the Logs feature available in Eniture Technology's Shopify apps and WooCommerce plugins. --- [Skip to content](https://support.eniture.com/using-logs-in-quoting-apps-from-eniture-technology#main-content) English Show submenu for translations [Open Support Ticket](https://support.eniture.com/kb-tickets/new?hsLang=en) [![eniture\_w89\_h34.jpg\]](https://support.eniture.com/hs-fs/hubfs/eniture_w89_h34.jpg?height=40&name=eniture_w89_h34.jpg)](https://eniture.com/) - [Open a support ticket](https://support.eniture.com/kb-tickets/new) - [System status](https://status.eniture.com/) - [Visit the blog](https://blog.eniture.com/) Open main navigation Close main navigation - [Open a support ticket](https://support.eniture.com/kb-tickets/new) - [System status](https://status.eniture.com/) - [Visit the blog](https://blog.eniture.com/) - English Show submenu for translations - [Open Support Ticket](https://support.eniture.com/kb-tickets/new) - [Contact us](https://eniture.com/contact/) [Contact us](https://eniture.com/contact/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.eniture.com/?hsLang=en) 2. [General](https://support.eniture.com/general?hsLang=en) May 8, 2026 # Using Logs In Quoting Apps & Plugins From Eniture Technology ## Understanding the Logs feature available in Eniture Technology's Shopify apps and WooCommerce plugins. Many of the quoting plugins from Eniture Technology will permit access to logs that provide data about the API transactions they perform. Refer to your plugin's User Guide to see if the log feature is available. If so, you will see a reference to it in the User Guide Table Of Contents. Logs are enabled via a checkbox on the plugin's Quote Settings page. The Logs page will display up to 1 day of activity and the 25 most recent transactions since logs were enabled. ### Description of Logs Page Column Headers ![](https://support.eniture.com/hs-fs/hubfs/image-png-Jan-11-2024-08-20-39-0813-PM.png?width=650&height=60&name=image-png-Jan-11-2024-08-20-39-0813-PM.png) | **Column Header** | **Description** | | --- | --- | | Log ID | The ID number for the log entry. This can be useful when communicating with an Eniture Technology support specialist. | | Integration | *Column is visible only on the Real-time Shipping Quotes app for Shopify.* Identifies the shipping provider related to the log entry. | | Request Time | The date and time the API request for a shipping rate was sent. The time is in UTC. You can find a UTC time converter online to convert the time to your local time zone. | | Response Time | The date and time the API response for a shipping rate was received. The time is in UTC. You can find a UTC time converter online to convert the time to your local time zone. | | Latency | The number of seconds between the API request and response. To be reliable, the response time should be 5-seconds or less. Contact your shipping provider if you regularly have response time longer than 5-seconds. | | Items | Lists the times in the Cart for the API transaction. | | DIMs (L x W x H) | For each item, identifies the dimensions in inches. | | Qty | The quantity of each item in the Cart. | | Sender Address | The city, state/province, and postal code used for the shipment origin. | | Receiver Address | The city, state/province, and postal code used for the shipment origin. | | Response | The result of the API transaction. | ### Viewing the Transaction Details Click on the entry in the Response column for the transaction for which you want to see the details. When you see a "**+**" symbol, you can click on it to display a greater level of detail.  The steps below show an example of a progression through increasing levels of detail. #### Step 1 ![](https://support.eniture.com/hs-fs/hubfs/image-png-Jan-11-2024-10-29-29-9107-PM.png?width=500&height=137&name=image-png-Jan-11-2024-10-29-29-9107-PM.png) #### Step 2 ![](https://support.eniture.com/hs-fs/hubfs/image-png-Jan-11-2024-10-31-05-4115-PM.png?width=500&height=303&name=image-png-Jan-11-2024-10-31-05-4115-PM.png) #### Step 3 ![](https://support.eniture.com/hs-fs/hubfs/image-png-Jan-11-2024-10-32-02-6214-PM.png?width=500&height=516&name=image-png-Jan-11-2024-10-32-02-6214-PM.png) You can collapse a section by clicking on its "**-**" symbol. ### What are the Details I'm Viewing? The details are what the shipping provider is returns before any manipulation by settings enabled in the app for things like handling fees, markups, lead-time offset, etc. If you see an error, it was returned by the shipping provider and not the plugin. If you are unable to resolve the error on your own, you'll need to contact the shipping provider for assistance and not Eniture Technology.  ### BigCommerce Real Time Shipping Quotes Integrations #### LTL Freight Integrations ABF Freight C.H. Robinson Day & Ross Daylight Transportation Echo Logistics Estes Express FedEx Freight GlobalTranz Old Dominion Freight Lines Priority 1 R+L Carriers Saia Southeastern Freight Lines TForce TQL Worldwide Express XPO Logistics #### Small Package Integrations FedEx Purolator Unishippers USPS UPS Worldwide Express ### Shopify Apps with the Logs Feature #### DIY Real-time Shipping Quotes Integrations: **LTL Freight Providers** AAA Cooper ABF Freight Averitt Express CDN Logistics Central Transport CH Robinson / FreightQuote by CH Robinson Day & Ross Daylight Transport Echo Global Logistics Estes Express FedEx Freight Gain Consulting GlobalTranz / WWEX Group KDL Logistics Old Dominion Freight Lines (ODFL) Polaris Transport Priority 1 Quick Transfer R+L Carriers Redhawk Logistics Roadrunner Freight Saia TForce TQL Unishippers / WWEX Group Worldwide Express / WWEX Group XPO Logisitics **Parcel Shipping Providers** Canada Post FedEx FedEx via CH Robinson TriNet Global Logistics Unishippers UPS UPS via ShipEngine USPS Worldwide Express #### LTL Freight Quotes apps ABF Freight CH Robinson / FreightQuote by CH Robinson Day & Ross Estes Express FedEx Freight GlobalTranz / WWEX Group Old Dominion Freight Lines (ODFL) Priority 1 Purolator R+L Carriers Southeastern Freight Lines TForce Worldwide Express / WWEX Group XPO Logisitics #### Small Package Quotes apps FedEx Purolator Unishippers UPS Worldwide Express ### WooCommerce Plugins with the Logs Feature #### LTL Freight Quotes plugins ABF Freight Day & Ross Daylight Transportation Echo Logistics Estes FedEx Freight FreightQuote by CH Robinson FreightView GlobalTranz Old Dominion Freight Lines Priority 1 Purolator R+L Carriers Saia Southeastern Freight Lines TForce TQL Unishippers Worldwide Express XPO Logistics #### Small Package Quotes plugins FedEx Purolator ShipEngine Unishippers USPS UPS Worldwide Express   - [General](https://support.eniture.com/general?hsLang=en) - [FreightDesk Online](https://support.eniture.com/freightdesk-online?hsLang=en) - [LTL Freight](https://support.eniture.com/ltl-freight?hsLang=en) - [Small Package (Parcel)](https://support.eniture.com/small-package-parcel?hsLang=en) - [Shopify](https://support.eniture.com/shopify?hsLang=en#main-content) - [LTL](https://support.eniture.com/shopify?hsLang=en#ltl) - [WooCommerce](https://support.eniture.com/woocommerce?hsLang=en) - [BigCommerce](https://support.eniture.com/bigcommerce?hsLang=en) - [WIX](https://support.eniture.com/wix?hsLang=en) - [Magento](https://support.eniture.com/magento?hsLang=en) - [Open a support ticket](https://support.eniture.com/kb-tickets/new) - [System status](https://status.eniture.com/) - [Visit the blog](https://blog.eniture.com/) [![Eniture Technology](https://support.eniture.com/hs-fs/hubfs/eniture_tech_orange_final_500x192.png?width=200&height=77&name=eniture_tech_orange_final_500x192.png "Eniture Technology")](https://eniture.com) Eniture Technology Help Center Copyright © 2025, Eniture Technology