---
title: Unable to rate shipment, please contact customer service at 866-329-7677
description: Day & Ross error for unable to rate shipment.
---

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# Unable to rate shipment, please contact customer service at 866-329-7677

## Why Day & Ross returns the error, "Unable to rate shipment, please contact customer service at 866-329-7677"

Unlike most LTL freight carriers, Day & Ross doesn't load a comprehensive pricing profile for its customer-specific tariffs. This results in the error "*Unable to rate shipment, please contact customer service at 866-329-7677*" when pricing is missing for the shipment origin or destination. To resolve this, Day & Ross customers should call the number identified in the error message, or contact their Day & Ross sales representative, to request that pricing be loaded for the origin or destination.

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