Skip to content
English
Open Support Ticket
Contact us
  • There are no suggestions because the search field is empty.

Switch to the New API for GlobalTranz, Unishippers, or Worldwide Express

Instructions on how subscribers to the GlobalTranz, Unishippers, or Worldwide Express apps/plugins can connect to the New API.

GlobalTranz, Unishippers, and Worldwide Express share the same ownership. Unishippers and Worldwide Express merged in 2017. GlobalTranz merged with them in 2021. The companies have since migrated customers from their separate shipping platforms and related application programming interfaces (APIs) to a new consolidated shipping platform and APIs.

Merchants that are or will be affected by the migration subscribe to one or more of the apps or plugins listed below:

BigCommerce

  • Real-time Shipping Quotes

Magento

  • LTL Freight Quotes for GlobalTranz
  • LTL Freight Quotes for Worldwide Express
  • Small Package Quotes for Worldwide Express

Shopify

  • LTL Freight Quotes for GlobalTranz
  • LTL Freight Quotes for Worldwide Express
  • Small Package Quotes for Unishippers
  • Small Package Quotes for Worldwide Express

WooCommerce

  • LTL Freight Quotes for GlobalTranz
  • LTL Freight Quotes for Unishippers
  • LTL Freight Quotes for Worldwide Express
  • Small Package Quotes for Unishippers
  • Small Package Quotes for Worldwide Express

How do you switch to the new API?

If you've been provided with or retrieved a "Client ID" and "Client Secret" for your account, your account has been migrated.  This nomenclature is unique to the new API.

In the app/plugin settings, navigate to the Connection Settings page. Change the entry for the Which API Will You Connect To? setting to "New API" by selecting the option from the dropdown. Also, enter your "Client ID", "Client Secret", and any other information you're prompted for.

If your e-commerce store is Magento or WooCommerce, you will have a setting for the Plugin License Key.  The license key will remain the same.

Save the changes to the Connection Settings page. Afterward, click the button to test the connection and confirm that the test was successful.

Why does the legacy API appear to still work after migration?

Through a collaborative effort, Eniture Technology and Worldwide Express (inclusive of GlobalTranz and Unishippers) have taken measures to redirect API requests from migrated accounts to the new API when the Which API Will You Connect To? setting is not properly set to the "New API".  This may give the illusion that the legacy API still works even though it doesn't.  Accounts that have been migrated can't access the legacy API post-migration.  If you have been given or retrieved a "Client ID" and a "Client Secret", it is essential that the Connection Settings page be updated accordingly.  Failing to do so may result in service disruptions in the future.

What should you do if your API connection is failing?

If your app or plugin for GlobalTranz, Unishippers, or Worldwide Express has stopped returning shipping rates, your account has likely been migrated to the new consolidated platform. Log in to your account portal to check whether you have been issued a Client ID and Client Secret. If so, follow the steps in the How do you switch to the new API? section above to update your Connection Settings and restore service.