Shopify Live Carrier Rates Not Enabled or Connected

Overview

If your Eniture shipping app displays an error indicating that it is not connected to Shopify's Live Carrier Rates, your Shopify store might not have the required shipping feature enabled.

Shopify calls this feature Third-party carrier-calculated shipping (CCS). It allows shipping applications, including those developed by Eniture Technology, to provide real-time shipping rates on your store's checkout page.

This is a Shopify requirement. Installing or subscribing to an Eniture shipping app does not automatically activate this feature in your Shopify account.

Why Am I Seeing This Error?

Shopify requires stores to have Third-party carrier-calculated shipping enabled before a third-party shipping app can connect to Shopify and provide shipping rates at checkout.

You may encounter this error when:

Your Shopify subscription plan does not include Third-party carrier-calculated shipping.
Your plan supports the feature as an add-on, but it has not been activated.
You changed Shopify subscription plans and the new plan does not support the feature.

Until the requirement is satisfied, your Eniture shipping app might be unable to establish or maintain the connection needed to provide shipping rates at checkout.

Which Shopify Plans Support Live Carrier Rates?

Shopify's requirements depend on your subscription plan.

Shopify Plan	Live Carrier Rates Availability
Basic	Not available
Grow (monthly billing)	Available for an additional monthly fee
Grow (annual billing)	Included
Advanced	Included
Plus	Included

Important: If you are subscribed to Shopify Grow, you do not need to upgrade to Advanced to use an Eniture shipping app. You can either add the feature for an additional monthly fee or switch to annual billing.

The additional fee, when applicable, is charged by Shopify and is separate from your Eniture app subscription.

How to Resolve the Error

Step 1: Check Your Shopify Subscription Plan

Log in to your Shopify admin.
Navigate to Settings > Plan.
Review your current Shopify subscription plan and billing cycle.
Refer to the table above to determine whether your plan includes Third-party carrier-calculated shipping.

Step 2: Activate Third-party Carrier-calculated Shipping

The action you need to take depends on your Shopify plan.

If you have Shopify Grow with monthly billing:

Contact Shopify Support and request activation of Third-party carrier-calculated shipping on your store. Shopify offers this feature for an additional monthly fee.

Alternatively, you can switch your Grow subscription to annual billing, which includes the feature.

If you have Shopify Grow with annual billing, Advanced, or Plus:

The feature should already be included in your subscription. If your Eniture app reports that Live Carrier Rates are not connected, contact Shopify Support and ask them to verify that Third-party carrier-calculated shipping is active for your store.

If you have Shopify Basic:

You will need to upgrade to a plan that supports Third-party carrier-calculated shipping. Shopify Grow is the lowest eligible plan, with the feature available through annual billing or a monthly add-on.

Step 3: Contact Shopify Support if Necessary

Visit the Shopify Help Center to contact Shopify Support.

You can use the following message to explain your request:

"I'm using a third-party shipping rate application developed by Eniture Technology. The application reports that it is not connected to Shopify's Live Carrier Rates. Please verify whether Third-party carrier-calculated shipping (CCS) is enabled on my store. If it is not enabled, please explain the options for activating it under my current subscription plan."

Shopify Support can verify the feature's availability and assist with activation.

Step 4: Verify the Connection in Your Eniture App

After Shopify confirms that Third-party carrier-calculated shipping is active:

Return to your Eniture shipping app.
Refresh the app and check whether the Live Carrier Rates connection error has cleared.
If the error remains, contact Eniture Support and provide the Shopify store address and the error message.

If the connection is working, but shipping rates are not appearing at checkout, verify that your Eniture app is configured as a shipping rate provider in the appropriate Shopify shipping profiles and zones.

Frequently Asked Questions

Does my Eniture subscription include Shopify Live Carrier Rates?

No. Your Eniture subscription and Shopify's Third-party carrier-calculated shipping feature are separate. Shopify determines whether your store is eligible to use third-party calculated shipping rates.

Do I have to subscribe to Shopify Advanced?

No. Shopify Grow also supports the feature through annual billing or an additional monthly fee.

Can Eniture activate Live Carrier Rates for me?

No. Shopify controls this feature. Only Shopify can enable it or make the necessary subscription changes to your store.

Why did the connection stop working after I changed Shopify plans?

Shopify can deactivate a third-party carrier service connection if your new subscription plan no longer qualifies for Third-party carrier-calculated shipping. Contact Shopify Support to verify eligibility and restore the required feature.

Shopify says Live Carrier Rates is enabled, but the error remains. What should I do?

Contact Eniture Support. Once Shopify confirms that the feature is active, Eniture can help investigate why the shipping app is not connecting properly.

Additional Resources

Need Additional Assistance?

If Shopify has confirmed that Third-party carrier-calculated shipping is enabled and your Eniture app still reports a connection error, contact Eniture Technology Support.

Phone: 404-369-0680, extension 2
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

You can also visit Eniture's Support Center.