Shopify "Can't ship to your address" Error

The "Your order cannot be shipped to the selected address" error appears in Shopify when it cannot retrieve shipping rate estimates during checkout. Despite its wording, this error rarely means there is a problem with the customer's address.

In most cases, the error indicates a misconfiguration in the shipping methods settings rather than a problem with the address itself.

If the address is valid, review the app's shipping configuration. Common things to check include:

That at least one shipping method is enabled and correctly configured
That the destination address falls within the zones or regions your shipping methods cover
That your carrier account credentials (if applicable) are entered correctly and have not expired
That your product weights and dimensions are filled in, as some rate calculations require them

You can also customize the error message Shopify displays to customers. Contact Shopify Support for help with this.

Shopify "Can't ship to your address" Error

Understanding this error from Shopify: "Your order cannot be shipped to the selected address."