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Screenshot of the WooCommerce Checkout Page

Instructions on what to include in a screenshot of the WooCommerce checkout page to help expedite support.

What should I include when opening a support ticket?

Providing the right information when you open a support ticket helps our team diagnose your issue faster and reduces the back-and-forth that slows down resolution. When submitting a ticket for one of our WooCommerce quoting plugins (support@eniture.com), include screenshots that illustrate the issue. A screenshot of the Checkout page is usually the most helpful one you can provide. When capturing the screenshot, make sure it includes:

  1. The contents of the cart;
  2. The address used for the ship-to address;
  3. The quoted shipping rates;

Should I add any written explanation to my support ticket?

Unless the problem is self-evident (for example, an error message is displayed), include a brief description of why you believe there is a problem. The more context you provide, the faster our team will be able to understand and resolve your issue.