Reasons why R+L Carrier's API may be returning certain errors.
This document identifies specific errors returned by R+L's API and what to do about them.
Error: Due To Contractual Obligations We Can Not Provide This Rate. Please Contact The Rates Department.
Known reasons for the error
The reason for the error may be one of the following:
- An email was not provided when a login to the R+L website was created.
- R+L requires a pricing tariff specific to the shipping origin.
What to do when encountering this error
Contact R+L carriers for assistance in resolving this error. The following email addresses have proven to be helpful in the past:
- apisupport@rlcarriers.com
- rateuser@rlcarriers.com
If you are using one of Eniture Technology's freight quoting products for e-commerce, please email support@eniture.com to request a file containing an example API request and response for your account.