How to document a Shopify support request

To open a support ticket, email support@eniture.com with the information listed below.

What to include in your support email:

1. Identify your Shopify URL (your_store.myshopify.com).
2. Indicate which one of our apps you are using.
3. A description of the issue you are experiencing, including screenshots whenever possible. A screenshot of the Shipment Methods page (shown below) is especially useful.'re experiencing.  Include screenshots whenever possible. The Shipment Methods page is usually extremely helpful. (See illustration below.)
4. Include your full name and telephone number.

If we do not already have a Collaborator Account for your store, we may email a request to you. The request will be sent to the Store Owner'semail address and can also be viewed on the Settings > Account page when signed into Shopify as the Store Owner.  If you receive the request, please approve it. Once approved, we will have collaborator access to your store and use it to resolve your issue.  Afterwards we will have access to your store and will use it to resolve your reported issue.

Example of the Shipment Methods page, the second step of the Shopify checkout process. Provide an image of the whole page when performing Step 3 of these instructions.