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When you create a shipment in FreightDesk Online and schedule a pickup, the pickup request may be rejected or fail. FreightDesk Online notifies you of the failure in one of two ways: an alert pop-up or a message at the bottom of the Shipping From section.
...or a message at the bottom of the Shipping From region.
In many cases, the specific reason for the rejection is displayed in the Shipping From section, directly beneath the pickup request details.
Common Reasons for Rejected Pickup Requests
If your pickup request is rejected, check the Shipping From section for the specific error message. The most common errors and how to fix them are described below.Pickup Date Error
This error occurs when the requested pickup date falls on the same day the shipping label was created, or on a day when the carrier does not offer pickup service. Resubmit the pickup request and choose a different date. If you need the shipment to be shipped on the same day the shipping label was created, contact the provider by phone or drop the package off at an authorized drop-off location or dropbox.
Invalid Ready Time
The ready time is when the shipment is available for pickup. However, if the carrier doesn't begin making pickups in your area until 1:00 PM, entering a ready time earlier than 1:00 PM can result in the Invalid ready time error. Change the time entered for the ready time to later in the day to resolve this issue.
Invalid Closing Time or Invalid Pickup Window
You may get an error if the business closing time entered is too early for the carrier. Specify a later closing time to resolve this issue. Some carriers provide pickup service as late as 7:00 PM and you may need to enter a time as late as 7:00 PM to resolve this issue. If you need an earlier closing time than what is required to resolve this issue, contact the provider by phone or drop the package off at an authorized drop-off location or dropbox.
How To Resubmit A Pickup Request
If you were informed that your pickup request failed, you will see a Schedule a Pickup button in the ribbon of buttons towards the bottom of the page. Select Schedule a Pickup to enter and submit your revised pickup request.
