---
title: CSV File Not Received
description: What to do when the CSV file used for updating product shipping parameters isn't received in your email inbox.
---

[Skip to content](https://support.eniture.com/csv-file-not-received#main-content)

English

Show submenu for translations

[Open Support Ticket](https://support.eniture.com/kb-tickets/new?hsLang=en)

[![eniture\_w89\_h34.jpg\]](https://support.eniture.com/hs-fs/hubfs/eniture_w89_h34.jpg?height=40&name=eniture_w89_h34.jpg)](https://eniture.com/)

- [Open a support ticket](https://support.eniture.com/kb-tickets/new)
- [System status](https://status.eniture.com/)
- [Visit the blog](https://blog.eniture.com/)

Open main navigation

Close main navigation

- [Open a support ticket](https://support.eniture.com/kb-tickets/new)
- [System status](https://status.eniture.com/)
- [Visit the blog](https://blog.eniture.com/)
- English
  
  Show submenu for translations
- [Open Support Ticket](https://support.eniture.com/kb-tickets/new)
- [Contact us](https://eniture.com/contact/)

[Contact us](https://eniture.com/contact/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.eniture.com/?hsLang=en)
2. [General](https://support.eniture.com/general?hsLang=en)

November 7, 2026

# CSV File Not Received

## What to do when the CSV file used for updating product shipping parameters isn't received in your email inbox.

### Relevant Products

| **E-commerce Platform** | **Application** |
| --- | --- |
| BigCommerce | Real Time Shipping Quotes |
| Shopify | Real Time Shipping Quotes All carrier-specific variants of: \- LTL Freight Quotes \- Small Package Quotes |
| Wix | Real Time Shipping Quotes |

### Background

The relevant products include a CSV export/import utility to facilitate bulk updating product-level shipping parameters. The bulk update process begins with retrieving the CSV template, which is performed in the app. While initiating the retrieval, the user will be prompted to provide an email address, to which the CSV file will be sent.

**Note**: Each application's User's Guide contains instructions on the CSV update utility.

The length of time that elapses between requesting the CSV file and it arriving in your inbox can vary. Influencing factors include the number of products in your product catalog, and your email service provider. In general, you should expect to see the email arrive in your inbox in five minutes or less.

### What to do if the CSV file doesn't arrive in your inbox.

#### Check your Junk folder

Emails of this nature are often routed to the Junk folder. Retrieve it from your Junk folder if it is discovered there.

#### Check for a download link in the in-app alert

After the CSV export file is created, an alert will appear in the app's user interface. The alert will inform you that the CSV export was created, and include a link to download it. Below is an example of what the alert can look like:

![](https://support.eniture.com/hs-fs/hubfs/image-png-Nov-07-2026-02-23-58-5451-PM.png?width=600&height=65&name=image-png-Nov-07-2026-02-23-58-5451-PM.png)

The appearance of the alert will vary by application.

#### Contact Eniture Technology's Customer Support

If you're still unable to retrieve the CSV template file, contact Entiure Technology's customer support.

Phone: 404-369-0680 extension 2 (M-F 9:00 AM - 5:00 PM, except for public holidays.)  
Email: support@eniture.com  
Other:[Support Ticket Intake Form](https://support.eniture.com/kb-tickets/new?hsLang=en)

- [General](https://support.eniture.com/general?hsLang=en)
- [LTL Freight](https://support.eniture.com/ltl-freight?hsLang=en)
- [Small Package (Parcel)](https://support.eniture.com/small-package-parcel?hsLang=en)
- [BigCommerce](https://support.eniture.com/bigcommerce?hsLang=en)
- [Magento](https://support.eniture.com/magento?hsLang=en)
- [Shopify](https://support.eniture.com/shopify?hsLang=en#main-content)

    - [LTL](https://support.eniture.com/shopify?hsLang=en#ltl)
- [WIX](https://support.eniture.com/wix?hsLang=en)
- [WooCommerce](https://support.eniture.com/woocommerce?hsLang=en)
- [FreightDesk Online](https://support.eniture.com/freightdesk-online?hsLang=en)

- [Open a support ticket](https://support.eniture.com/kb-tickets/new)
- [System status](https://status.eniture.com/)
- [Visit the blog](https://blog.eniture.com/)

[![Eniture Technology](https://support.eniture.com/hs-fs/hubfs/eniture_tech_orange_final_500x192.png?width=200&height=77&name=eniture_tech_orange_final_500x192.png "Eniture Technology")](https://eniture.com)

Eniture Technology Help Center

Copyright © 2025, Eniture Technology