![eniture_w89_h34.jpg]](https://support.eniture.com/hs-fs/hubfs/eniture_w89_h34.jpg?height=40&name=eniture_w89_h34.jpg){kind=small}
BigCommerce Real Time Shipping Quotes: Free Trials, Subscription Plans, and Billing
Learn how the free trial works, compare subscription plans, understand when billing begins, and manage optional add-on subscriptions for the Real Time Shipping Quotes app for BigCommerce.
Is there a free trial?
Yes. The Real Time Shipping Quotes app for BigCommerce includes a 14-day free trial so you can evaluate its features before paying for a subscription.
During the trial, you can configure shipping providers, set up shipping rules, and test shipping quotes during checkout.
A credit card or PayPal account is not required to begin the trial.
If you do not provide a payment method before the trial expires, the app becomes inoperable until a paid subscription is activated.
What subscription plans are available?
The app offers four monthly subscription plans. All four provide access to the same core functionality. The primary difference is the number of shipping providers that can be enabled simultaneously.
| Plan | Monthly price | Shipping providers |
|---|---|---|
| Basic | $30 | 1 |
| Standard | $55 | Up to 3 |
| Advanced | $75 | Up to 5 |
| Enterprise | $90 | Up to 8 |
Shipping providers can include parcel carriers, LTL freight carriers, and other supported shipping services.
For example, a merchant who wants to enable FedEx for parcel shipping and SAIA and R+L Carriers for LTL freight shipping can use the Standard plan, which accommodates three shipping providers.
The number of providers enabled is determined by the selected subscription plan, not by whether the providers offer parcel or LTL freight services.
For additional details, refer to the Real Time Shipping Quotes for BigCommerce User Guide.
When will my credit card or PayPal account be charged?
You will not be charged for the app's monthly subscription until the 14-day free trial expires.
You may provide a credit card or PayPal payment method at any time during the trial without triggering an immediate subscription charge.
When the trial ends, the subscription plan active at that time determines the amount charged.
For example, if you begin the trial on the Basic plan and later upgrade to the Standard plan, you will be charged the Standard plan's monthly subscription rate when the trial expires, provided Standard remains the active plan.
If no payment method has been provided, the app becomes inoperable when the trial expires.
Can I change subscription plans during the free trial?
Yes. You can upgrade or downgrade your subscription plan during the free trial.
Changing plans does not restart, shorten, or extend the original 14-day trial. The remaining trial period is preserved.
For example, if you begin on the Basic plan and upgrade to the Standard plan on day five, you will have nine days remaining in the trial.
If Standard remains the selected plan when the trial expires, its $55 monthly subscription rate will apply.
Can I test all the app's features during the free trial?
Yes. The free trial provides access to the app's core features, subject to the shipping-provider limit of the selected plan.
You can evaluate features such as:
- Real-time parcel and LTL freight shipping quotes.
- Mixed carts containing both parcel and LTL freight products.
- Multiple warehouses and drop-ship locations.
- Shipping Rules and Shipping Groups.
- Shipping service selection and rate adjustments.
- Product-level shipping settings.
For example, the Standard plan allows you to enable FedEx, SAIA, and R+L Carriers simultaneously. You can test all three providers and evaluate mixed parcel-and-LTL carts during the trial.
Certain optional features—Pallet Packing, Box Sizes, and Residential Address Detection—have separate usage-based subscriptions and their own free trials, described below.
What happens if I cancel during the free trial?
If you cancel the app's subscription before the 14-day free trial expires, you will not be charged the monthly subscription fee.
Because no monthly subscription payment has been collected during the trial, there is no subscription charge to refund.
If you cancel after the trial expires and a subscription payment has already been processed, cancellation does not automatically establish eligibility for a refund.
For cancellation instructions, see How to Cancel Your BigCommerce Real Time Shipping Quotes Subscription.
How do I change my subscription plan?
You can change your subscription plan from within the app.
- Log in to your BigCommerce store's Admin area.
- Open Apps → Real Time Shipping Quotes.
- Select Plans from the app's navigation menu.
- Review the available plans and their shipping-provider limits.
- Select the plan you want.
- Follow the prompts to confirm the subscription and payment method.
If you change plans during the free trial, the remaining trial period is preserved.
Optional add-on subscriptions
Real Time Shipping Quotes offers three optional features that have separate usage-based subscription plans:
- Pallet Packing: Calculates pallet packaging arrangements using configured pallet sizes and product shipping information.
- Box Sizes: Supports box-based packaging calculations for parcel shipments.
- Residential Address Detection: Identifies whether a delivery address is residential, allowing the app to apply the appropriate shipping behavior.
These optional subscriptions are separate from the Basic, Standard, Advanced, and Enterprise plans.
Each add-on has its own trial, usage allowance, expiration date, and paid subscription options.
Do optional add-ons have free trials?
Yes. Each optional add-on offers a free trial with the following limits:
| Add-on feature | Free transactions | Trial duration |
|---|---|---|
| Pallet Packing | 100 | 14 days |
| Box Sizes | 100 | 14 days |
| Residential Address Detection | 100 | 14 days |
The add-on trial ends when either 100 transactions have been used or 14 days have elapsed, whichever occurs first.
An add-on trial does not automatically become a paid subscription when it expires.
When can I activate an add-on free trial?
An add-on free trial can only be activated while the main Real Time Shipping Quotes subscription is still in its free trial period.
Once the main app begins a paid subscription, add-on trial plans are no longer available for selection.
However, an add-on trial activated before the main subscription becomes paid can continue until its own transaction allowance is exhausted or its original expiration date is reached.
What happens if my main subscription becomes paid while an add-on trial is active?
The add-on trial remains active.
For example:
- You activate the Pallet Packing trial while the main app is in its free trial.
- The main app's trial expires, and its paid subscription begins.
- The Pallet Packing trial still has unused transactions and has not reached its expiration date.
You can continue using the remaining Pallet Packing trial transactions until the 100-transaction allowance is exhausted or the add-on's 14-day trial period expires, whichever comes first.
The add-on trial does not restart or receive additional transactions when the main subscription becomes paid.
What happens when an add-on free trial expires?
When the 100-transaction allowance is exhausted or the 14-day trial period expires, the add-on's subscription status automatically returns to Disabled.
To continue using the feature, you must manually select a paid add-on subscription.
There is no automatic conversion from an add-on free trial to a paid add-on plan.
How do paid add-on subscriptions work?
Paid add-on subscriptions are usage-based and renew automatically while active, according to their selected plans and renewal settings.
A subscription period ends when its transaction allowance is depleted or its time period expires, whichever comes first. The next subscription period then begins according to the active renewal selection.
The available paid plans differ by feature.
Pallet Packing and Box Sizes
Pallet Packing and Box Sizes offer the same subscription options.
| Monthly price | Transactions included |
|---|---|
| $5 | 100 |
| $10 | 250 |
| $15 | 500 |
| $20 | 1,000 |
| $25 | 2,500 |
Residential Address Detection
Residential Address Detection uses a separate pricing structure based on the destination country and the selected subscription plan.
| Monthly price | United States per transaction | Canada per transaction | Other countries per transaction |
|---|---|---|---|
| $5 | $0.05 | $0.07 | $0.10 |
| $10 | $0.04 | $0.07 | $0.10 |
| $15 | $0.03 | $0.07 | $0.10 |
| $20 | $0.02 | $0.07 | $0.10 |
| $25 | $0.01 | $0.07 | $0.10 |
| $750 | $0.00754 | $0.07 | $0.10 |
The selected subscription determines the applicable transaction rates. The actual usage depends on the delivery addresses evaluated by the feature.
How do I update my payment method?
To change the payment method associated with your subscription:
- Open Real Time Shipping Quotes in BigCommerce Admin.
- Select Plans.
- Click Change Payment Method.
- Complete the payment form and save the change.
For additional instructions, see Update Payment Method for BigCommerce App.
Where can I get additional help?
For detailed information about shipping-provider configuration, subscription plans, and optional features, refer to the BigCommerce Real Time Shipping Quotes User Guide.
If you need assistance with billing, subscription changes, or app configuration, contact Eniture Support at 404-369-0680, extension 2, or visit the Eniture Support Center.